Our Clear & Simple Rules
At ShiftEase, we believe trust comes from honest work and clear communication. Below are our simple policies so you always know what to expect.
1. Privacy Policy
We collect only the basic details needed to plan your move, like your name, phone number, pickup address, and drop address.
We do not sell your information. We also do not share your details with random people or marketing companies.
Your details are shared only with our internal team and the packing/transport crew assigned to your job.
- Your phone number is used only for pickup/delivery updates.
- Your address is used only for planning route and vehicle size.
- You can ask us to delete your enquiry details anytime after service.
2. Billing Process
Our pricing depends on the distance, type of shifting, quantity of goods, packing needs, and floor level (if no lift is available).
We follow a No Hidden Charges rule. If anything can increase the cost, we will tell you clearly before starting.
- Advance payment is only for booking confirmation and vehicle blocking.
- Remaining payment is usually done after unloading/delivery.
- You will get a clear breakup if you ask (packing, labour, vehicle, etc.).
Tip: If you share correct item details during enquiry, the estimate stays accurate.
3. Important Terms
We take responsibility for items packed by our team using our packing materials and process.
Please do not keep expensive items like cash, jewelry, gold, important documents, or original IDs in the moving cartons. Carry these with you.
Note: Delays due to traffic, police checks, weather, or sudden route restrictions are not in anyone’s control, but we always keep you updated.
4. Packing & Safety Policy
We use quality packing material based on the item type. Fragile items are packed with extra care and proper cushioning.
- Fragile items are packed separately and marked as FRAGILE.
- Furniture corners are protected to avoid dents and scratches.
- Electronics are packed with protective layers to reduce shock risk.
If you have very delicate items (glass décor, aquarium, antiques), tell us before packing so we can plan special safety.
5. Cancellation & Rescheduling
Plans change—no problem. You can reschedule your move date, but please inform us early so we can adjust vehicle and manpower.
- Date change is possible based on slot availability.
- If cancellation happens at the last moment, vehicle booking cost may apply.
- We always try to support genuine situations.
6. Damage / Claim Support
We handle goods carefully. Still, if you notice any damage, tell our supervisor immediately during delivery time.
- Check items while unloading is happening.
- Take photos if something looks damaged.
- If transit insurance is taken, we help you with the claim process.
Important: Claims are easier when reported on the same day of delivery.
7. Customer Responsibilities
To keep your shifting smooth and on-time, we request a few simple things from your side.
- Keep a clear entry path for moving items (stairs, lift, corridor).
- Inform society/security rules in advance (gate pass, lift booking).
- Keep water and basic access for workers (especially in summer).
- Share correct pickup and drop location with landmarks if needed.
8. Service Timing & Communication
We give you an expected reporting time and we try our best to be on time. In Delhi traffic, small delays can happen, but we always inform you.
- Before arrival, our team may call you for location confirmation.
- You can contact us anytime during shifting for updates.
- After delivery, we request feedback so we can improve.
Still have questions about our policies?
Contact Support